Regulation 4 of the IT Act – the SPI rules 2011
Section 43 A of the IT Act, 2000.
Regulation 3(1) of the IT Rules, 2011.
1.What information we collect about you-
In order to utilize the services provided by URGE CARE HEALTH SOLUTIONS LLP, you will be asked to register yourself and create an account by providing your personal information such as the name, address, telephone number, date of birth, email address and gender. This information is collected when you register as a new customer or when you sign in as an existing customer or when you contact us for any services. Besides this personal information, the company by default acquires certain technical data about the device used, the IP address, time zone, browser plug in and other details. The browsing details gives us an insight into the customers area of interest and his preferences.
We request this information for identification purposes, to communicate with you periodically regarding orders, reminders, latest offers, discount-structures, any changes in our services, or information regarding health programs and to facilitate the functioning of certain services.
We may keep this information indefinitely. URGE CARE HEALTH SOLUTIONS LLP will use all the personal information gathered primarily for medical services. However, in other instances, non-personal information collected may be used for statistical analysis, improvement of services and customization of services.
URGE CARE HEALTH SOLUTIONS LLP seeks to maintain the accuracy, correctness and completeness of the information including the personal information provided by the visitors, subscribers and non- subscribers. Therefore, you are requested to provide at all times, complete and accurate information.
2.With whom the information is shared –
We shall be the sole owner of the personal information provided by you. URGE CARE HEALTH SOLUTIONS LLP will not share, rent, sell, or otherwise disclose any of the personal identifiable information that we collect about you, except when we have your permission or in any of the following situation-
We may disclose information that we collect about you to our third-party contractors who perform services for the company in order to provide certain services or to complete or confirm a transaction that you conduct with us.
Company collects information about users’ utilization and navigation of our site. This includes IP address of all visitors to the site and a number is automatically assigned to your computer whenever you access the internet, domain servers and such. We collect the IP address information in order to administer our system and gather aggregate information, to avoid any scope of misuse of the site.
“COOKIES” are text information files that your web browser places on your computer when you visit a website. Cookies assist in providing non-personal information from you as an online visitor. It can be used in the customization of your preferences when visiting our website. Most browsers accept cookies automatically, but can be configured not to accept them, or to indicate when a cookie is being sent.
You hereby authorise URGE CARE HEALTH SOLUTIONS LLP to collect, hold and transmit your personal information to third parties, including sensitive personal information for the purpose of utilizing the services of our website,”www.urgecareprime.com” & App, “urgecareprime”
URGE CARE HEALTH SOLUTIONS LLP offers a variety of online HEALTH CARE products enabled by internet, e-mail, online chat along with other healthcare services that are being referred here as ?services.?
If you do not accept these said terms and conditions, please do not use the URGE CARE HEALTH SOLUTIONS LLP website or app, or its services.
USING THE SERVICES
URGE CARE HEALTH SOLUTIONS LLP provides access to a variety of healthcare products and services under one roof.
You agree to provide current, complete and accurate information/details /as required by the registration process and maintain and upgrade this information, as and when required. By submitting the registration form, you represent that the information provided by you in your registration form is true and correct.
URGE CARE HEALTH SOLUTIONS LLP has the right to discontinue services or deny access to anyone who violates our policies or terms and conditions stated herein, without prior notice or warning.
URGE CARE HEALTH SOLUTIONS LLP reserves complete and sole discretion with respect to the operation of its services and products, to amend the content of its site, to withdraw, suspend or discontinue any of its product or feature.
You understand that the information provided about the products and services are for general information.
URGE CARE HEALTH SOLUTIONS LLP does not take any liability with regard to the content of the information provided about the different products and services.
URGE CARE HEALTH SOLUTIONS LLP reserves the right to make any changes or modifications with regards to its policies, products and services and the said changes will be effective with immediate effect.
URGE CARE HEALTH SOLUTIONS LLP does not warrant the accuracy and completeness of the information provided on the website and accepts no liability or responsibility for any error or omission in any production information provided on the website.
Any information provided as part of your use of our services and products becomes a part of our records. URGE CARE HEALTH SOLUTIONS LLP reserves the right to maintain, transmit, transfer, delete or destroy all communication in accordance to its internal record retention and/or destruction process.
URGE CARE HEALTH SOLUTIONS LLP from time to time may send you information on health related products or topics. These information or messages are intended solely for consumer educational and informational purposes, and the information contained in these messages may have been compiled from various sources. URGE CARE HEALTH SOLUTIONS LLP takes no liability of the content or information contained therein.
To have access to the services and products provided by URGE CARE HEALTH SOLUTIONS LLP you need to register with your current, complete and accurate details. The registration process requires details like name, date of birth, e-mail id, mobile number, and password.
By registering with URGE CARE HEALTH SOLUTIONS LLP, you agree to all the terms and conditions of the website and you give your approval to be bound by our agreement.
You agree to maintain one account ? from a registered e-maid id.
You agree not to transfer your account details to anyone else.
You agree not to register on behalf of any other third party.
You agree not to permit any other party to use your URGE CARE HEALTH SOLUTIONS LLP account.
You agree not to share your password with anyone and you take the entire liability of any activity being performed in your account with/without your knowledge.
URGE CARE HEALTH SOLUTIONS LLP ensure 100% secure transaction when you place your order online. Your personal information is encrypted by 256 bit SSL (SECURE SOCKET LAYER) technology, the best by industry standards, which safeguards all your information, before being sent to our secure servers.
URGE CARE HEALTH SOLUTIONS LLP however, takes no liability of any information pilferage which may occur despite best security standards.
PRICE OF THE PRODUCTS/SERVICES
URGE CARE HEALTH SOLUTIONS LLP ensures that the prices of the products displayed on the website and their availability is accurate and precise. However, in a rare incidence of any error in the pricing and availability of the product, the company at its sole discretion has the right to refuse or cancel the orders.
The company has the right to modify or implement new price structures from time to time without any prior notice.
The company can discontinue /extend any offer or discount on any product at the sole discretion of the company at any point of time.
The prices of the products displayed on the website are exclusive of shipping charges and cash handling charges, which will be charged depending on the product, location, and price.
As a consumer, you agree to pay up for the products purchased or services availed at URGE CARE HEALTH SOLUTIONS LLP
As a consumer, you have a choice of selecting the mode of payment (credit/debit, Net banking and cash on delivery).
The information regarding payments made through credit/debit cards and net banking is accepted and collected by our service providers on SSL secure pages and is therefore safe. By using our website, you give your consent to the collection and use of this information by URGE CARE HEALTH SOLUTIONS LLP.
Payments are processed through our online payment service providers.
The use of the website and availing its services is entirely at your own risk.
Under no circumstances, URGE CARE HEALTH SOLUTIONS LLP shall be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or any other monetary or other damages, fees, fines, penalties or liabilities arising out of or relating in any way to this website, or websites accessed through this site, and content or information provided herein.
Your sole and only remedy for dissatisfaction with the website is to stop using the website.
The access to the website may not be legal by certain persons or in certain states/countries. If you access, the website out of India, you do it at your own risk and all disputes will be subject to Pune ,jurisdiction, India.
URGE CARE HEALTH SOLUTIONS LLP disclaims any responsibility for damage or virus that may or may not affect your computer or any other device through which you are accessing our website/app.
Please note that the information provided in our website does not represent any medical advice and that the information presented should not be interpreted as such.
URGE CARE HEALTH SOLUTIONS LLP does tries hard to precisely display the actual colours of the products on the website/app. However, the actual colours displayed to you depends on the device through which you are using our website/app.
URGE CARE HEALTH SOLUTIONS LLP is not associated with any social media website/mobile app, and hence we claim no responsibility for their terms and conditions governing these third parties.
You realise and acknowledge that the use of our website is solely at your own risk and also, you take entire responsibility of all risks associated with the same.
All information about products and services provided are provided ?as it is?, without any warranty of any kind express or implied to the fullest extent permissible.
URGE CARE HEALTH SOLUTIONS LLP takes no responsibility as to the reliability, accuracy, usefulness, adequacy or suitability of the URGE CARE HEALTH SOLUTIONS LLP products or services provided hereunder.
URGE CARE HEALTH SOLUTIONS LLP takes no responsibility of damage to your computer system or any other device used to access the website/app.
URGE CARE HEALTH SOLUTIONS LLP shall not be held responsible for loss of any data that may result from downloading of any content from our website/app.
You understand and acknowledge that the company?s total liability shall always be limited to direct or general damages not exceeding the value of the products or service, as the case may be.
URGE CARE HEALTH SOLUTIONS LLP shall not be liable to you for any indirect, incidental, special, consequential or exemplary damages.
NON-TRANSFERABLE RIGHTS TO USE THE SERVICES
Your rights to use the website and its services is non-transferable.
Password or username provided for your account is non-transferable.
You are responsible for maintaining the confidentiality of your password.
You are solely responsible for all activities carried out in your account with or without your knowledge.
COPYRIGHT, TRADEMARK, LICENCES- COPYRIGHT AND OWNERSHIP
You agree that the use of URGE CARE HEALTH SOLUTIONS LLP is merely for your personal and non-commercial use.
The content, products, trademarks, copyrights, images, intellectual property belongs solely to URGE CARE HEALTH SOLUTIONS LLP. You have no right to copy, modify, republish or reproduce this information in any manner.
URGE CARE HEALTH SOLUTIONS LLP, transmits access to customers to view the content, information purely for looking, buying and communication purpose only.
GOVERNING LAW AND DISPUTE RESOLUTION
The terms and conditions of the website are guided and directed in conformity with the laws of India.
Irrespective of your actual state or any of residence, you agree to submit your personal jurisdiction at Pune , India.
Any dispute arising in connection with the company?s terms and conditions will be settled by appointing a sole arbitrator, in accordance with the Arbitration and Cancellation Act, 1996. The venue shall be Pune and the language shall be English.
RETURN AND REFUND AT URGE CARE HEALTH SOLUTIONS LLP
Although great care is taken to deliver the product in accordance to the order received to ensure 100% customer satisfaction. However, return of orders is possible in the following circumstances-
Damaged item is delivered.
Wrong product is delivered.
The package has been tampered.
Return of opened bottles, cans, tins are not possible.
The warranty on devices and other products becomes null and void for damages caused due to improper handling, accidental breakages etc.
Any defect is to be notified as soon as possible after delivery.
Under no circumstances, a cash refund is possible. Refund will be made within 7 working days in your account.
Devices like Glucometers, BP Monitors, Support aids, Support wear will not be returned once purchased, due to hygiene issues. However, these products come with a warranty for manufacturing defects which will be handled at the sole discretion of the manufacturer.
Cancellation of orders is only possible till the time they are shipped from our warehouse. No cancellation will be entertained once the said orders has been dispatched/delivered.
If no communication is received within 24 hours of delivery, it will be taken in accordance and no claims for any discrepancies will be entertained for the above mentioned orders.
To cancel your orders, you can mail us at firstname.lastname@example.org
HEALTH SHOPPE POLICY
When buying products through the website, it is the buyers responsibility to check the laws related to their region that they can buy and get it shipped to their required shipment address. URGE CARE HEALTH SOLUTIONS LLP or their affiliated business partners would not be responsible for any legal implication, if the buyers region prohibits them from buying though online portal. In such events, you will not receive any refunds for payments made to us.
The information provided on the eshoppe is only for information purpose and does not constitute medical advice and should not be interpreted as such.
While URGE CARE HEALTH SOLUTIONS LLP strives to provide accurate product and pricing information, typographical errors or pricing errors may occur. In an event that a product is listed at an incorrect price or with incorrect information, the company at its sole discretion can refuse to deliver or cancel any orders placed for that product.
In an event that an item is miss-priced, URGE CARE HEALTH SOLUTIONS LLP at its discretion may either contact you for instructions or cancel your order and notify you of such cancellation within 7 ? 10 business working days.
Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and URGE CARE HEALTH SOLUTIONS LLP will have the right to modify the price of the product and contact you for further instructions on the registered e-mail id or cancel the order and notify you of such cancellation.
URGE CARE HEALTH SOLUTIONS LLP aims to provide product information with as much accuracy as possible. However, the website does not warrant that product description or other content of this site is accurate, complete, reliable, current or error free. If a product description is not accurate as per you, you can return the product in unused condition in the original box.
SHIPPING AND DELIVERY POLICY
Delivery charges for all orders whether OTC products or healthcare products is Rs. 60.
Additional weight based charges may apply on selected products.
The weight based charges will be Rs. 10 per 100 grams.
An estimated delivery date is provided but it may vary depending upon the product ordered, delivery location and traffic situations.
URGE CARE HEALTH SOLUTIONS LLP aims to ensure 24 hours availability of the website for the convenience of the customers.
In certain cases, website may be unavailable because of the following reasons: ? 2.a) Server unavailability. 2.b) Maintenance issues. 2.c) Technical faults.
URGE CARE HEALTH SOLUTIONS LLP is not bound to send a prior notice for scheduled / obligatory maintenance of the website.
TERMS OF SALE
URGE CARE HEALTH SOLUTIONS LLP reserves the right to accept or decline your order without any prior notice.
We reserve the right to terminate the existing discount offers displayed on our website at our sole discretion, without any prior information/notice.
We reserve the right to reduce the quantity of the products in your order.
By making a purchase through URGE CARE HEALTH SOLUTIONS LLP, you hereby authorise us and/or our affiliates to ship the order by post/courier to your designated location. This authorisation shall include, but not be limited to collecting and using your personal information as reasonably necessary for the fulfilment of your order.
USE OF INFORMATION ON THE WEBSITE/APP
The information that is uploaded on the website is for description purpose only. No information on the website is proposed to determine, treat, cure or prevent any disease or illness.
Your approval, evaluation and criticism about the products on the website/app does not form a professional relationship between the company and you.
LINKS TO THE THIRD PARTY WESBITES/APPS
URGE CARE HEALTH SOLUTIONS LLP may contain link to the third party website which may be added or deleted at our sole discretion.
These links are provided only for convenience and the customers can access these websites at their own risk. URGE CARE HEALTH SOLUTIONS LLP is in no way responsible for terms and conditions that govern these websites.
URGE CARE HEALTH SOLUTIONS LLP is not responsible for any liability arising from the use of third party websites/ mobile apps.
STATEMENT OF PRINCIPAL
URGE CARE HEALTH SOLUTIONS LLP does not advertise, promote, advocate or encourage the use or purchase of any product. URGE CARE HEALTH SOLUTIONS LLP does believe that the end users and subscribers of this website have the fundamental right to make informed and educated decisions relating to their own health care and wellbeing.
Products sold through health shop are third party products and any claims within the jurisdiction of third party manufacturers guarantees and warranty policy will be settled by the manufacturer itself per their policy.
URGE CARE HEALTH SOLUTIONS LLP and its affiliated employees shall not be responsible or be liable to the customers/ consumers for any losses, and damages resulting from or relating to the terms and conditions or services of URGE CARE HEALTH SOLUTIONS LLP
In no event shall we, or any of our respective officers, directors, employees, shareholders, affiliates, agents, successors nor any party involved in the creation, production or transmission of the services be liable to you or anyone else for any indirect special, punitive, incidental, or consequential damages arising out of: 1) The use or inability to use or the results of the use of the services or the materials or information or services contained on any or all such websites or on the app.
You acknowledge and agree that we have offered our products, set its prices and entered into these terms and conditions in reliance upon the disclaimers of warranties, the limitations of liability and liability cap set forth herein reflect a reasonable and fair allocation of risk between you and URGE CARE HEALTH SOLUTIONS LLP. and that the disclaimer and the limitation of liability cap set forth in the form an essential basis of the bargain between us.
For any queries or concerns, please mail us at email@example.com or call us at 7888021021.